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Terms & Conditions

Terms & Conditions:
JSF Trading House Pty Ltd ABN 67 638 862 996 (‘Perfect Kosmetics & Longevity’ 41 Kenny Street, BALWYN NORTH VIC, 3104, Australia) and its associates, successors and assigns (collectively referred to as ‘us’, ‘we’ and ‘our’) are providing our goods and services to you (the person making an order with us) subject to the following terms, which are also know as our terms and conditions of trade (“Terms of Trade”). By agreeing to purchase a product from us, you agree to be bound by these Terms of Trade.

If you need to contact a Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) representative, please fill out the form on our ‘Contact Us’ section of our website or otherwise contact us on info@perfectkosmetics.com. Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page or website to review any changes that have been made. Any changes made to these Terms take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms & Conditions were altered was in July 2020.

Dispute Resolution:
Unless otherwise specifically provided in these Terms, a party to these Terms must not commence court proceedings, save for proceedings seeking interlocutory relief, in respect of a dispute arising out of these Terms unless it has complied with the provisions of the below dispute resolution process.

A party must give the other a notice (dispute notice) setting out:

what the party considers is in dispute; and
what that party requires to be done to resolve the dispute and the grounds it has for those requirements

If the dispute is not resolved within five (5) business days of delivery of the dispute notice, the parties must, within two (2) business days, appoint a mediator approved by both parties or a mediator appointed by the Dispute Settlement Centre of Victoria. The parties must ensure that the mediation is held and concluded within 15 days of the appointment of the mediator. Evidence of anything said or done in the course of attempting to settle a dispute is not admissible in any subsequent proceedings.

During the dispute resolution process the parties must continue to act in accordance with these Terms. If the dispute is not resolved by mediation within 30 days of the delivery of the dispute notice then either party may terminate the mediation.

Costs associated with the appointment of a mediator shall be borne equally between the parties to the dispute. Subject to the above paragraph, each party must pay its own legal costs and disbursements connected with the dispute.

General:
With the exception of those terms provided on our website, these Terms contain the entire agreement between the parties hereto and no representations, inducements, promises or agreements oral or otherwise not embodied herein shall have any force or effect other than as expressly provided in this document or subsequent to the date hereof in writing and signed by a proper and duly authorised representative of the party to be bound thereby.

If any provisions of these Terms are prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent, required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms.

These Terms are governed by and is to be construed in accordance with the law applicable in Victoria, Australia.

Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms.

Any failure or delay by us to exercise a power or right does not operate as a waiver of the power or right. The exercise of power or right does not preclude either its exercise in the future or the exercise of any other power or right. A waiver is not effective unless in writing. A waiver of a power or right is effective only in respect of the specific instances to which it relates and for the specific purpose for which it is given.

You must not assign your rights or obligations pursuant to these Terms to any other person without our prior written consent.

Intellectual Property:
Except to the extent owned by our suppliers or licensors, we own or are in the process of ownership of all Intellectual Property Rights subsisting in our website, our products and our branding. Nothing in these Terms or our website in any way grants you any right or entitlement of whatever nature in respect of our Intellectual Property Rights.

We reserve all rights, title and interests in our Intellectual Property Rights.

For the purposes of this paragraph, Intellectual Property Rights means intellectual property rights conferred by statute, common law or equity in any part of the world including (without limitation) patents, trademarks, copyright and neighbouring rights, designs, domain names, know how, circuit layouts, moral rights, right in get-up, inventions and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registered or not, and all other rights of a like nature which are now or may in the future subsist or be conferred in relation to them by the law in force in any part of the world, including all renewals and extensions.

Limitation of Liability:
To the maximum extent permitted by the applicable law:

we do not make any warranties or representations other than those expressly set out in these Terms; and
all terms and representations and warranties that may be excluded by law regarding our products and the provision of them are expressly excluded from these Terms.

If any legislation implies into these Terms any term or warranty and also prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under, that term or warranty, is deemed to be included in these Terms.

To the maximum extent permitted by the applicable law, we expressly exclude liability for any:

indirect, special, incidental, or consequential loss or damage suffered by you which may arise in connection with these Terms, or the provision of our products, their use, or in respect of other equipment or property;
loss, damage or expense that you may incur or suffer (as the case may be) as a consequence of any act or omission of any third-party service provider; and
loss of profit, business, revenue, goodwill or anticipated savings.

If any legislation or law implies into these Terms any term or warranty and also prohibits provision in a contract excluding the application or exercise of that term or warranty then, to the maximum extent permitted by law, our liability for a breach of such a term or warranty will be limited, at our sole option, to any one or more of the following:

the supplying of our products again; or
the payment of the cost of having the products supplied again.

To the maximum extent permitted by law, if for any reason we are directly or indirectly liable to you in respect of any products provided, our maximum aggregate liability in respect of all claims made by you will be the amount charged by us in respect to those products.

Money-Back Guarantee:
We have absolute confidence in providing the best at-home IPL product in the world. That’s why we have our 100-day Money Back Guarantee. We guarantee results or we will refund your money back. This allows you to get the smooth hairless skin of your dreams. In the extremely unlikely event, look at and comply with the details below in order to qualify for our money back guarantee:

Trial The Perfect IPL for at least 70 days but for no more than a maximum of 100 days.
You must take a picture of your desired treatment areas before the first treatment.
You must complete the 12 sessions of treatment over the 12 weeks, and take a photo of your treatment area before & yourself using the product during each session.
You should follow the thorough user manual instructions in order to avoid hindrance of optimal results (such as no cosmetics, shaving prior to treatments etc) - if we see any directions clearly not followed - your claim may be rejected.
All images must have a valid and verifiable time and date stamp.
If your application for a refund does not completely fulfil our return criteria or if you make an illegible or incomplete claim, your claims may be rejected.
If approved, the claimant or customer who filed for the money-back, will be responsible for return postage and should not in any way, shape or form expect reimbursement or compensation for return postage costs.
If approved, we will refund your money within 5 business days of receiving the product at our address provided in the claim approval email.

Please remember to submit this application within 100 days of receiving the product(s) and that the photos have valid and verifiable date and time stamps. Applications that do not meet any of the aforementioned criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence provided by you to us. Please note that our Money-Back Guarantee only applies for the first purchases of The Perfect IPL and excludes all other products/future Perfect IPL orders/shipping costs.

Pricing, Payments & Product Availability:
Once an order has been made, you must pay the price stated on our website as being the purchase price for the relevant products (subject to the below paragraphs). It is your responsibility to confirm what is in your cart prior to making a purchase. We do not provide refunds for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received. Unless otherwise stated, the price of our products does not include shipping and handling costs.

By placing an order with us, you warrant and represent to us that:

You understand the nature and effect of these Terms and agree to be bound by them.
You are authorised and legally permitted to purchase the products being ordered
You are authorised and legally permitted to effect payment for the products being ordered using the payment method selected
The information provided to us in connection with your purchases is accurate and complete

You agree to indemnify us against any and all expenses, losses, damages or costs that we may sustain or incur in connection with any breach by you of the above warranties.

Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) will attempt to make the product and quantities advertised on this site at all times. However, this is not and cannot always be guaranteed. Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) does not make any warranties with respect to the availability of its products and will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as is reasonably possible when this occurs and advised on what to do to solve this problem. Perfect Kosmetics and Longevity (and/or JSF Trading House Pty Ltd) reserve the right to change prices without notice. Aforementioned prices can and will be subject to change without notice.

Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty, an incorrect price has been displayed, your billing or shipping information is incorrect, we have grounds to believe that you are not authorised or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force majeure events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Promotions:
Occasionally, we may run promotions where certain products or a combination of products might be offered for sale at a discounted price.

All promotions are subject to availability and while stocks last.

Any products purchased outside the promotional time frame set out by Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) will not be eligible for the promotional price. Where there is no promotional time frame specified, the relevant promotion will end when it is discontinued on our platforms.

Current promotions: There are none at the moment!

Discount codes may not be used in conjunction with any other offers. Only one discount code may be applied per check-out. Discount codes offered for one particular product, will only apply to the total price of the relative product. These codes cannot be used to provide a further discount on any other products outside the current offer.

All discount codes must be used within the active time frame. Failure to do so does not guarantee eligibility for any such discount to be honoured or re-offered.

Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) reserve the right to refuse any purchase that is believed to be in direct violation of these terms.

Current discount codes: There are none at the moment!

Returns:
Returns are only with our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.

Results will vary greatly from person to person, depending on your natural rate of hair growth, any pre-existing hormone differences relative to the general population, skin tone or colour of hair. It may take up-to or more than the full 12 weeks for results to become noticeable in certain instances. We here at Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) are not able to refund the IPL purchases unless you qualify for a refund in accordance with our Money Back Guarantee.

If you have received the wrong products, or any item is damaged, please contact us immediately (and no longer than 7 days from receipt of the products). You must provide a full detailed description of the problem/damage, photos of the products received or damages as well as your name, contact number or email and order number. We will then determine how best to resolve your problem.

If you consider that an item is defective and you are entitled to a replacement, you must first email info@perfectkosmetics.com and describe your problem. You will be required to provide us with a video demonstrating (to our satisfaction) that the product is defective, within 7 days of your receipt of the product and a replacement will be provided.

Subject to the below paragraph, Perfect Kosmetics & Longevity (JSF Trading House Pty Ltd) will not offer a refund for defective items, only replacements and only if the defective product is returned to us for testing purposes. We will review your claim as soon as we can and, if we are satisfied that your product is defective once returned, we will provide you with a replacement for the defective product.

We offer a one (1) year warranty for The Perfect IPL. If, at any time within one (1) year following your receipt of The Perfect IPL, it no longer works for any reason and you have used it in accordance with our instructions and it has not been tampered with or damaged, we will provide you with a replacement product free of charge, within one (1) year from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that The Perfect IPL is no longer working (without signs of tampering or physical damage), we will send you a new replacement.

If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. It is the user’s responsibility to be aware of this.

Taxes, Fees & Duties:
When, or after delivery is made, there may be fees, duties, import/export and excise taxes, as well as other fees or assessments which may be assessed or levied by any national, state or local government and any of their departments and subdivisions in relation to the ordered products.

These charges are not included in the original shipping charge and must be paid by you in addition to the amounts stated on our website. You will not be entitled to payment or reimbursement by Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) for those charges.

If you fail to pay the required fees, duties, taxes or assessments and the items are returned to us, we will provide you with a refund for the returned products excluding the original delivery costs.

In the event the parcel is rejected by you and not returned, Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) will not send another parcel or make a refund.

Terms of Product Use:
You must only use the products in accordance with the instructions provided and only for the purpose in which they are provided. Nothing in these terms provides you with any entitlement or right to sell, licence or distribute our products to third parties.

This site is solely an online store for oral/beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner/doctor or appropriate physician before the purchase of any products listed. Your physician or health care practitioner can address any concerns, medical questions and queries regarding the possible treatment of any medical condition. Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) does not, and is not, able to give or intend to provide any advice in connection with your medical related questions. This website does not replace any medical professional resource.

We do not represent ourselves as a doctor/physician and nor is this implied. Hairlessness from this product will vary from customer to customer depending on factors such as but not limited to natural hair regrowth, hormonal differences with the general population, your skin tonality and colour of your hair. Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) are not liable for you for any undesired results. By placing an order through Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) you accept all risks associated with the product as well as any complications that may arise as a result of your use of the product.

IF YOU NEED MEDICAL ATTENTION, CALL 000 (In Australia) OR YOUR DOCTOR IMMEDIATELY. You are strongly recommended and encouraged to consult a relevant medical professional for any pre-existing medical conditions before using this product. You are also strongly encouraged to consult a doctor before using this product even if you do not have any pre-existing medical conditions. It remains the user’s responsibility to ensure you will not be harmed by any of the mechanisms of the product.

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