All orders placed will be dispatched from the stock-keeping-unit within 5 business days. In sale periods or high volume periods, please allow 10 business days for dispatch. If your order is unavailable or on back-order, once your order is re-stocked you will be notified then after that time, please allow up-to 10 business days for dispatch.
Your parcel will be delivered to the shipping address specified at the time of purchase. We are not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we cannot make any changes to the address or change the course of the parcel. If this does happen, we won’t be able to send you another parcel or make a refund.
In the event that a parcel is returned to Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email email@example.com to arrange redelivery and you might be responsible to pay for all further postage costs.
Delayed, lost or damaged shipments are not the responsibility of Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd). Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) in writing within 7 days of receiving the products to firstname.lastname@example.org. If Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) have provided you with more products than what you ordered, you must notify us and return the surplus products to us (we will bear the shipping costs).
Risk in the products will pass to you upon confirmation of delivery as provided in the local transport courier’s tracking system. Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another parcel or process a product refund.
Any complimentary product that is sent by Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) will not be eligible under our return policy.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party or lack of stock/back-order related issues.
All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Any shipping times estimations provided by our widgets and gadgets or any of our team members are indicative only and do not include any potential time spent on back-order or re-stocking issues as those are not part of shipment. Please note that all shipping time frame estimations are from the date of dispatch, not from the date that your order is made. Any such estimations do not account for clearance/customs delays or any other delays caused by circumstances that are outside of our control (such as the on-going pandemic).