Returns are only with our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.
Results will vary greatly from person to person, depending on your natural rate of hair growth, any pre-existing hormone differences relative to the general population, skin tone or colour of hair. It may take up-to or more than the full 12 weeks for results to become noticeable in certain instances. We here at Perfect Kosmetics & Longevity (and/or JSF Trading House Pty Ltd) are not able to refund the IPL purchases unless you qualify for a refund in accordance with our Money Back Guarantee.
If you have received the wrong products, or any item is damaged, please contact us immediately (and no longer than 7 days from receipt of the products). You must provide a full detailed description of the problem/damage, photos of the products received or damages as well as your name, contact number or email and order number. We will then determine how best to resolve your problem.
If you consider that an item is defective and you are entitled to a replacement, you must first email firstname.lastname@example.org and describe your problem. You will be required to provide us with a video demonstrating (to our satisfaction) that the product is defective, within 7 days of your receipt of the product and a replacement will be provided.
Subject to the below paragraph, Perfect Kosmetics & Longevity (JSF Trading House Pty Ltd) will not offer a refund for defective items, only replacements and only if the defective product is returned to us for testing purposes. We will review your claim as soon as we can and, if we are satisfied that your product is defective once returned, we will provide you with a replacement for the defective product.
We offer a one (1) year warranty for The Perfect IPL. If, at any time within one (1) year following your receipt of The Perfect IPL, it no longer works for any reason and you have used it in accordance with our instructions and it has not been tampered with or damaged, we will provide you with a replacement product free of charge, within one (1) year from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that The Perfect IPL is no longer working (without signs of tampering or physical damage), we will send you a new replacement.
If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. It is the user’s responsibility to be aware of this.